Logs
Log of Incidents
- FRI Jan 15, 2021 at 5:50AM - Network outage for Alviso customers [RESOLVED]
- TUE Dec 1, 2020 at 4:50AM - Network outage for Alviso customers [RESOLVED]
- THU Nov 19, 2020 at 3:25AM - Network issue affecting Alviso customers [RESOLVED]
- Outage at Cahill (Building #2, #3, #6) [11/10, 10:30 AM] [RESOLVED]
- Outage at Boulevard Condos [10/27/2020 10:23 AM] [RESOLVED]
- Network Outage in Milpitas near Old Calaveras Road [10/24/2020 at 2:30 PM] [RESOLVED]
- Outage [RESOLVED]
- SAT Sep 19, 2020 at 2:17PM - Network issue [RESOLVED]
- WED Sept 9, 2020 at 4:50PM - Outage in Santa Clara and Cupertino Area [RESOLVED]
- SUN Aug 16, 2020 at 6:30AM - Sail Network Problems [RESOLVED]
- TUES Aug 4, 2020 at 11:40AM - Internet Service in the Berryessa Area has been restored [RESOLVED]
- TUES June 30, 2020 at 1:15PM - We are experiencing a network issue. Our engineering team is working on it now [RESOLVED]
- WED June 24, 2020 at 6:40PM - Service Interruption in Berryessa/San Jose Area [RESOLVED]
- SUN JUNE 21, 2020 at 9:25AM - Service Interruption in Warm Springs and Weibel Area of Fremont [RESOLVED]
- WED May 27, 2020 at 10:50AM - Service Interruption in Weibel Area of Fremont [RESOLVED]
- MON MAY 25, 2020 at 9:00 PM: Internet Service Interruption in Alviso (Gold St Area) [RESOLVED]
- SUN MAR 29, 2020 at 11:30 PM: Internet Interruption in Santa Clara (Rivermark area) [RESOLVED]
- TUE Feb 25, 2020, 10:45 PM to 11:25 PM - Network Problem affecting Warm Springs, Fremont [RESOLVED]
- FRI Dec 13, 2019 at 9:15AM - Network problem for some customers in Milpitas, Fremont and San Francisco [RESOLVED]
- MON AUG 26, 2019 at 1PM - Outage at Plant 51 [RESOLVED]
- SUN AUG 18 at 9:08AM to 1:10PM - [RESOLVED] - Some users are unable to access the Internet. Issue has been resolved..
- THU June 6 at 2-3PM - Relay Maintenance is scheduled in the Rivermark Area [COMPLETED]
- TUES May 28 at 7:39AM - The Sail Network was a target of a DDoS attack. The DDoS attack has been mitigated, and our network is operating normally. [RESOLVED]
- TUES May 14 at 7:00PM to 9:45PM - We experienced intermittent network issues which may have impacted web traffic to some destinations - [RESOLVED]
- TUES April 30 at 9AM to 10:30AM - Relay Maintenance Scheduled at Washo Relay in Fremont [COMPLETED]
- WED April 24 at 12:30PM to 1:30PM - Relay Maintenance Scheduled at Altavista and Cottonwood Relays in Fremont [COMPLETED]
- WED April 24 at 12PM - Relay Maintenance Scheduled in Weibel Area, Fremont [COMPLETED]
- TUES April 23, 2019 5:30PM-9:30PM - Intermittent service for some customers near Alta Vista Terrace in Warm Springs, Fremont [RESOLVED]
- TUES April 23, 2019 at 2:30PM - Short Service Interruption in N. Weibel Area Fremont [RESOLVED]
- THURS April 18, 2019 at 12:00PM - Santa Clara North Rivermark Area Maintenance [COMPLETED]