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Logs

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Log of Incidents

  • [March 23, 2021 at 9:10 PM] - We are currently experiencing a network issue in the Milpitas Area. [RESOLVED]
  • Milpitas Outage (3/12/2021 12AM) [RESOLVED]
  • Intermittent outage: Rivermark area in Santa Clara, Oak Park Terrace in Cupertino [3/11/2021 - 8:20 AM][RESOLVED]
  • Outage Reported -- Impacting Ironwood & Communications Hill Customers [2/27/2021 - 6:15 PM][RESOLVED]
  • [2/23/2021 at 5:30 PM] Network Outage [RESOLVED]
  • Alviso Outage [2/10/2021 - 10:36 AM] [RESOLVED]
  • [02/02/2021 - 12:00 PM] Powering Issue Affecting Customers in the Santa Clara area [RESOLVED]
  • FRI Jan 29, 2021 at 6:16 PM - Network Outage [RESOLVED]
  • FRI Jan 15, 2021 at 5:50AM - Network outage for Alviso customers [RESOLVED]
  • TUE Dec 1, 2020 at 4:50AM - Network outage for Alviso customers [RESOLVED]
  • THU Nov 19, 2020 at 3:25AM - Network issue affecting Alviso customers [RESOLVED]
  • Outage at Cahill (Building #2, #3, #6) [11/10, 10:30 AM] [RESOLVED]
  • Outage at Boulevard Condos [10/27/2020 10:23 AM] [RESOLVED]
  • Network Outage in Milpitas near Old Calaveras Road [10/24/2020 at 2:30 PM] [RESOLVED]
  • Outage [RESOLVED]
  • SAT Sep 19, 2020 at 2:17PM - Network issue [RESOLVED]
  • WED Sept 9, 2020 at 4:50PM - Outage in Santa Clara and Cupertino Area [RESOLVED]
  • SUN Aug 16, 2020 at 6:30AM - Sail Network Problems [RESOLVED]
  • TUES Aug 4, 2020 at 11:40AM - Internet Service in the Berryessa Area has been restored [RESOLVED]
  • TUES June 30, 2020 at 1:15PM - We are experiencing a network issue. Our engineering team is working on it now [RESOLVED]
  • WED June 24, 2020 at 6:40PM - Service Interruption in Berryessa/San Jose Area [RESOLVED]
  • SUN JUNE 21, 2020 at 9:25AM - Service Interruption in Warm Springs and Weibel Area of Fremont [RESOLVED]
  • WED May 27, 2020 at 10:50AM - Service Interruption in Weibel Area of Fremont [RESOLVED]
  • MON MAY 25, 2020 at 9:00 PM: Internet Service Interruption in Alviso (Gold St Area) [RESOLVED]
  • SUN MAR 29, 2020 at 11:30 PM: Internet Interruption in Santa Clara (Rivermark area) [RESOLVED]
  • TUE Feb 25, 2020, 10:45 PM to 11:25 PM - Network Problem affecting Warm Springs, Fremont [RESOLVED]
  • FRI Dec 13, 2019 at 9:15AM - Network problem for some customers in Milpitas, Fremont and San Francisco [RESOLVED]
  • MON AUG 26, 2019 at 1PM - Outage at Plant 51 [RESOLVED]
  • SUN AUG 18 at 9:08AM to 1:10PM - [RESOLVED] - Some users are unable to access the Internet. Issue has been resolved..
  • THU June 6 at 2-3PM - Relay Maintenance is scheduled in the Rivermark Area [COMPLETED]
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