6:04 PM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 6:29 PM: Our engineering team is sending a technician into the field for repairs.
Update 8:30 PM: We still have technicians looking into getting the outage solved, currently there is no ETA
Update 9:30 PM: At this time, we do not have an estimated time of restoration. However, we anticipate that the outage may extend into the morning. Our team is actively working with our partner to resolve the issue as quickly as possible.
We appreciate your patience and understanding while we work to restore service. We sincerely apologize for the inconvenience this outage may be causing.
8/11/26 1:40 AM: Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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