8:00 PM: Due to an unexpected fire, we are currently seeing a partial network outage in the Foster City Area. Customers in the area may experience no internet connection.
We will need to dispatch a team tomorrow to work on bringing the connection back online.
At this time we currently do not have an ETR.
Once we have more information we will send out an additional update.
Thank you for your patience and understanding.
8/3/26
Update 11:31 AM: Fire-damaged equipment will need to be relocated to restore service. A site survey is underway this afternoon to prepare for field technicians to complete the work tomorrow. We currently do not have an ETR, but will provide our next update as soon as possible.
8/4/26
Update 10:23 AM: Our engineering team is currently on-site actively working to relocate the equipment and restore service. While we do not have a firm estimated time of restoration (ETR) at this moment, work is underway, and we will continue to provide updates as the day progresses.
Resolved 9:16 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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