9:38 AM: We are currently seeing a partial network outage in the Westlake Apt area in Daly City. Customers in the area may experience no internet connection. A technician is scheduled for on-site repairs this afternoon. The Estimated Time of Resolution is 1:00 PM.
12:56 PM Update: On-site repairs are still underway. The Estimated Time of Resolution has been extended to 2:00 PM.
Resolved 1:29 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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