7:00 AM: We are currently seeing a partial network outage in the San Francisco area. Customers in the area may experience no internet connection. We see this is due to a PG&E power outage. Our team is working on a dispatch to add additional backup power.
Update 7:30 AM: Current estimated time of repair from PG&E is 9:30 AM.
Update 11:26 AM: Current estimated time of repair from PG&E is 3:30 PM.
Resolved 3:21 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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