10:53 AM: We are currently seeing a partial network outage in the City Heights area in San Jose. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
11:31 AM: A technician is scheduled for on-site repairs. The Estimated Time of Resolution is 5:00 PM.
Resolved 3:25 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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