Customer Care

New Customers

• Set up your Sail account

Getting Started with Sail Internet

• How to test your internet speeds
• How to improve speed and security
• Get a free month when you refer a friend!
• How to improve your online security and privacy

Billing

• How to Add a Checking Account as your payment method in the Customer Portal
• Add or change your credit card information in the Customer Portal
• Early Termination Fee Relief Program
• How to renew your Annual Plan subscription

Policies

• Sail Internet's Health and Safety Policy
• Port and protocol policy

Services

• What do I need to receive gigabit speeds?

Troubleshooting

• Troubleshooting your internet speeds
• I cannot find or I cannot login to my account
• How can I receive Email Notifications about Network Status?
• How can I use MTR to diagnose network issues?
• How can I use traceroute to diagnose network problems?
• How can I use ping to diagnose network issues?

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