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  1. Sail Internet
  2. Customer Care

Customer Care

New Customers

  • Set up your Sail account

Getting Started with Sail Internet

  • How to test your internet speeds
  • How to improve speed and security
  • Get a free month when you refer a friend!
  • How to improve your online security and privacy

Billing

  • How to Add a Checking Account as your payment method in the Customer Portal
  • Add or change your credit card information in the Customer Portal
  • Early Termination Fee Relief Program
  • How to renew your Annual Plan subscription

Policies

  • Sail Internet's Health and Safety Policy
  • Port and protocol policy

Services

  • What do I need to receive gigabit speeds?

Troubleshooting

  • Troubleshooting your internet speeds
  • I cannot find or I cannot login to my account
  • How can I receive Email Notifications about Network Status?
  • How can I use MTR to diagnose network issues?
  • How can I use traceroute to diagnose network problems?
  • How can I use ping to diagnose network issues?
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