Frequently Asked Questions

The Basics

• Sail Gigabit Speeds Explained
• How does Sail provide internet service?
• Can I be restricted from having a Sail wireless device on my roof?
• What does Sail install at my home?
• How is Sail's service different from cellular?
• How is Sail's service different from satellite?

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About Sail Internet

• What is your Privacy Policy around the actual internet service usage?  
• Who is Sail Internet?
• What is Sail Internet’s stance on Net Neutrality?
• How does Sail Internet compare to Comcast/Xfinity and AT&T?

Installation

• Can I get service if I have solar panels on my roof?
• What does "Standard Installation" include?
• Why am I being charged for custom installation?
• How much power does the "Sail Antenna Device" consume?
• What do I need to ensure that my entire home has WiFi coverage?

Service Questions

• Why are speeds in my complex less than 300 Mbps?
• Does Sail have a referral program?
• Why does Sail need my name, address, and phone number?
• What are Sail’s minimum download and upload speeds?
• When the service goes down, particularly at night or late hours, is there support that can respond and bring the service back up quickly?
• I am moving into a home where the previous owner/tenant had Sail Internet. How do I take over the Sail Internet connection?

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Hardware

• How can I have a wired connection to more than one room?
• What can I do if I need more hard-wired ethernet ports than the Google WiFi Router provides?
• What kind of router do I need?

Technical Questions

• Can I have phone service with Sail?
• Connecting to the Internet using VPN
• How should I configure my Google WiFi to work with Sail Internet?
• Can Sail equipment interfere with customer WiFi routers?
• Does Sail need the MAC address of my router?
• Why is my router's IP address changing?

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