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  1. Sail Internet
  2. Frequently Asked Questions
  3. Service Questions

Service Questions

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  • Does Sail offer the Affordable Connectivity Program?
  • Why are speeds in my complex less than 300 Mbps?
  • Does Sail have a referral program?
  • Why does Sail need my name, address, and phone number?
  • What are Sail’s minimum download and upload speeds?
  • When the service goes down, particularly at night or late hours, is there support that can respond and bring the service back up quickly?
  • I am moving into a home where the previous owner/tenant had Sail Internet. How do I take over the Sail Internet connection?
  • How do I run a wired Speed Test?
  • What is the network latency with Sail Internet?
  • How does Sail Internet serve my apartment building or condominium?
  • How does Sail Internet bring service into my home?
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