3:09 PM: We are currently seeing a partial network outage in the Redwood City area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 4:19 PM: We have isolated the issue, and a technician is scheduled for on-site repairs this afternoon. The Estimated Time of Resolution is 6:00 PM.
Update 6:04 PM: Our engineers and field technicians are still actively working towards a resolution.
Update 10:00 PM: Our engineers attempted repairs and will ned to return in the morning to finish.
We apologize for the delay and we will have everyone back online as soon as possible.
6/23/26
Resolved 9:39 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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