1:30 PM: We are currently seeing a network outage in the San Jose area. Customers in the area may experience no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
Update 1:48 PM: Our engineering team is sending a technician into the field for repairs.
Update 2:02 PM: Our engineering team is on-site and troubleshooting.
Resolved 2:20 PM: Thank you for your patience and understanding. Our team has resolved the [outage/network issue]. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484