6 am: We are currently seeing a network outage in the Milpitas area. Customers in the area may experience no service. Our team is currently investigating and we will provide updates as more information becomes available.
7 am: Our engineering team is sending a technician into the field for repairs.
8 am: Technicians are on site investigating the issue.
10 am: We are still investigating the cause of the outage and hope to have this resolved soon.
11 am: We have a full team working to restore services but are still looking into the main cause of the problem.
12:30 pm: The problem has been identified and repairs are underway. Estimated time of repair is 1 to 2 hours from now.
Resolved around 2:30pm: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484