[3:14 PM]: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience No Connectivity or Intermittent Connectivity. Our team is currently investigating and will be performing maintenance.
During this time, customers may have their connections drop as we make these repairs.
We will provide further updates as information becomes available.
[3:40 PM]: Our team is still investigating this outage. Some customers have successfully reconnected. We are in the process of restoring service to the remaining offline customers.
[3:55 PM]: More customers are reporting that their service is restored. We are continuing to monitor this event.
Resolved [4:25 PM]: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484