10:33 AM: We are currently seeing a partial network issue in your area. Some customers may encounter slow or no internet connection. Our team is currently investigating and is working towards a resolution.
Update 12:39 PM: We have isolated the issue affecting connectivity in Fremont, and a technician is scheduled for on-site repairs this afternoon. The current Estimated Time of Resolution is 5:00 PM. We appreciate your continued patience and will provide another update as work progresses.
Update 5:04 PM: On-site repairs are taking longer than initially anticipated. The Estimated Time of Resolution (ETR) has been updated to 7:00 PM.
Resolved 6:50 PM: Thank you for your patience and understanding. Our team has resolved the [outage/network issue]. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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