8:30 PM: We are currently seeing a outage in Emeryville. Our team is currently investigating and we will provide updates as more information becomes available. We might need to send out a technician in the morning to make the necessary repairs if we cannot get it resolved remotely.
Update 10 PM: Our engineering team is sending a technician into the field first thing in the morning tomorrow for repairs.
Update 8 AM: Our technician is on their way to the site to determine the cause of the issue and attempt to restore the service.
Update 10 AM: Our team is on site and trying to identify the issue.
Update 330 PM: Our engineers and field technicians are still actively working towards a resolution.
Resolved 630 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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