7:30 PM: We are currently experiencing a network outage in your neighborhood. Customers in the area may experience a loss of internet service. This outage is due to a PG&E power outage affecting your area. PG&E is actively working to restore power. At this time, there is no estimated time of restoration.
Resolved 11:00 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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