8:45 AM: We are currently seeing a partial network outage in the Santa Clara area. Customers in the area may experience slow speeds. Our team is currently investigating, and we will provide updates as more information becomes available.
5:00 PM: This issue has been escalated to our engineering team for review.
4/6/26 8:45 AM: Our networking team is still actively working to identify and resolve the issue. We’ll share updates as soon as we have more information.
4/6/26 9:30 AM: A technician will be performing repairs between 10:00 AM and 12:00 PM and will provide an update once the work is complete. We’ll continue to share updates as more information becomes available.
4/6/26 Resolved 12:15PM: Thank you for your patience and understanding. Our team has resolved the slow speeds. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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