10:00 PM: We are currently seeing a network outage in San Jose. Customers in the area may experience no connection. Our team is currently investigating and is working towards a resolution.
4/5/26 7:00 AM: The outage is due to a planned PG&E power outage scheduled until 10:00 AM today (4/5/26). Customers in the area may experience no connection. Our team is actively monitoring the situation and will restore service as soon as power is back.
4/5/26 9:50 AM: The PG&E outage has been extended to 1:00 PM today (4/5/26), subject to change. Customers in the area may experience no connection. Our team is actively monitoring the situation and will restore service as soon as power is back.
4/5/26 4 PM: Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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