12:34 PM: We are currently seeing a network outage at 3900 Adeline. Some customers may experience no internet currently. Our team is currently investigating and we will provide updates as more information becomes available.
1:05 PM: A technician is on-site.
1:38 PM: Outage was caused by water damage to our networking equipment. Our team is working on repairs.
3:22 PM: A technician is on the way with replacement equipment. ETA is 4:45 PM.
7:00 PM: Our team is still on site making repairs.
8:00 PM: Our team was unable to make the necessary repairs tonight, A Team will be sent out in the morning to complete the remaining repairs. We apologize for the inconvenience.
4/3/26
Resolved 1:06 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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