830 PM: We are currently seeing a partial network outage in the Milpitas area. Customers in the area may experience no internet. Our team is currently investigating and we will provide updates as more information becomes available.
Update 845 PM: Our engineering team was not able to restore the service remotely, and is sending a technician into the field for repairs first thing in the morning to restore the service.
Resolved 8:00 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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