11:29 AM: We are currently seeing a partial network outage in the Village Square area in San Jose. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 12:25 PM: Our engineering team is sending a technician into the field for repairs.
Update 1:32 PM: Our team has restored power to our equipment. Building maintenance was testing fire alarms in your community, and temporarily turned off power to our network equipment. We do not anticipate any further outages at this time.
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