Due to a PG&E Outage our equipment has lost power for your area and caused a network outage. We are working on gaining access to the site so we can recharge our drained backup power supply.
Currently no estimated time of repair from PG&E.
Resolved 12:11 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
This outage was caused by a car crashing into a phone pole, causing a power outage. There are battery backups for this type of situation, but they had failed to work. Our team has put in a fix to prevent further trouble.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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