11 AM: We are currently seeing a partial network outage in the Milpitas area. Customers in the area may experience no internet. Our team is currently investigating, and we will provide updates as more information becomes available.
1:44 PM: We are seeing a wider network outage in the Milpitas area. Our network engineer and team are actively looking into this issue. ETA for our technician to arrive on-site is 1 hour.
2:15 PM: A technician has been dispatched to make repairs. ETA is 20 minutes.
2:53 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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