11:15: We are currently seeing a partial network outage in the Fremont/Union City area. Customers in the area may experience no internet. Our team is currently investigating, and we will provide updates as more information becomes available.
13:45: A technician is on-site troubleshooting. You may experience intermittent connection drops as we restart our equipment and make repairs. We do not have an ETA for service to be fully restored yet.
15:00: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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