5:50 AM: We are currently seeing a partial network outage in the Emeryville, Oakland and Berkeley area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
9:30 AM: Our engineers and field technicians are still actively working towards a resolution.
10:10 AM: Our engineering team is sending a technician into the field for repairs.
12:57 PM: Our fiber provider technicians from have determined the cause of the network outage and are making the appropriate repairs.
4:30 PM: Field technicians are currently addressing a power-related issue and are actively working to restore service as soon as possible.
Resolved 6:15 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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