8 AM: We are currently investigating an outage in North San Jose / Milpitas effecting Harmony, Avenue and surrounding neighborhoods.
Update 8:40 AM: Our network engineering team has dispatched a technician into the field for repairs.
Update 9:40 AM: Our engineers and field technicians are still actively working towards a resolution.
Resolved 10:30 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Submit a support ticket
Phone Support: (844) 438-8484
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