10:45 AM: We are currently seeing a network outage in the Milpitas and surrounding areas. Customers in the area may experience no internet currently. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:00 AM: Our engineering team is sending a technician into the field for repairs.
Update 11:40 AM: Our engineers and field technicians are still actively working towards a resolution.
Update 1 PM: Our Technician is on site working with the engineers to determine what is causing the issue currently and they are still actively working towards a resolution.
Update 1:30PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
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