Intermittent Connection at Westlake Apartments - 9/23/25 [Resolved]

9/23

4:50 PM: We are currently seeing a network outage in your neighborhood.  Customers in the area may experience no connection for 1 -2 minutes.  We have isolated the issue to an equipment reboot and are investigating the cause.

8:11 PM: ETA for the technician's arrival is 8:30 PM.

8:46 PM: Unfortunately, due to scheduling constraints and site access, we were unable to complete repairs tonight. A technician will return to the site at 9AM tomorrow morning to complete the necessary repairs. We sincerely apologize for the downtime.

9/24

10:30 AM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection, please power cycle your primary router and equipment.

2:06 PM: We had previously believed our team was able to resolve the network issue.   However, we are seeing that additional work must be done. Some customers may experience intermittent connection. We apologize for this and are still working towards a resolution.

9:30 PM: Our team will be on-site tomorrow morning to finish repairs.

9/25

Resolved 11:26 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484