July 15, 2021 10:05 AM - Outage at Santa Clara [RESOLVED]

[10:05 AM] Network outage in Santa Clara area

[11:09 AM] We have dispatched a technician to investigate the issue.

[11:42 AM] Our technicians are on-site assessing the situation and working to resolve the issue.

[12:05 PM] Few customers report having an internet connection after attempting to power-cycle the PoE (white mimosa device). Please try unplugging the PoE from the power outlet and wait until 10 seconds before plugging the device back in. Our technicians are still assessing the situation, and thank you for your patience.

[12:32 PM Update] Connection to the internet should be back online and we apologize for the issues you experienced. If you find you are unable to reconnect, please try rebooting your PoE. Please contact us at 844-438-8484 if you need further assistance or email sailsupport@sailinternet.com.