8:00 AM: We are currently seeing a partial network outage at The Sonora in San Jose. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 8:30 AM: Our engineering team is sending a technician into the field for repairs.
Update 10:30 AM: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.
Update 3:42 PM: Our engineers and field technicians are still actively working towards a resolution.
Resolved 4:34 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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