7/26 - 9:45 PM Network Outage in Santa Clara (Resolved)

9:45 PM: We are currently seeing a network outage in select neighborhoods in your area.  Customers in the area may experience no connection.  Our team is currently investigating and is working towards a resolution. 

10:30 PM: We are working to restore service remotely. A technician will be dispatched tomorrow morning if we are unable to restore service tonight.

7/27/25

Update 8:18 AM: Our engineering team is sending a technician into the field for repairs.

Update 9:20 AM: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.

Update 11:08 AM: Our engineers and field technicians are still actively working towards a resolution.

Resolved 12:44 PM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484