8:27 PM: We are currently seeing a partial network outage in San Jose in the City Heights area. Customers in the area may experience no internet connection. We believe this is due to a tripped circuit breaker and are working with your building maintenance to resolve this.
A technician will be dispatched tomorrow morning if we cannot restore power tonight.
Resolved 8:53 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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