1:32 AM: We are currently seeing a partial network outage in San Jose in the City Heights area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 7:54 AM: Our technician is on-site and investigating a tripped circuit breaker caused by a dehumidifier system in the building. Work is in progress to restore service.
Resolved 9:19 AM: Thank you for your patience and understanding. Our team has resolved the [outage/network issue]. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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