Thursday 7/10/25 4:21 AM - Network Outage in Daly City (Westlake Apt South Palm) [Resolved]

4:21 AM: We are currently seeing a partial network outage in the Daly City area the Westlake Apt South Palm Community.  Customers in the area may experience no internet connection.  Our team is currently investigating and we will provide updates as more information becomes available.

Update 8:15 AM: Our engineering team is sending a technician into the field for repairs.

Update 10:10 AM: Our engineers and field technicians are still actively working towards a resolution.

Resolved 10:51 AM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484