10:30 AM: We are currently seeing a partial network issue in the Milpitas area. Customers may experience no internet connection at this time. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:35 AM: Our engineering team is sending a technician into the field for repairs.
Update 12:35 PM: Our engineers and field technicians are still actively working towards a resolution.
Update 2:00 PM: Our engineering team’s repairs did not fully resolve the issue. We continue to actively work towards a resolution.
Resolved 3:20 PM: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Submit a support ticket
Phone Support: (844) 438-8484
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