3:22 PM: We are currently seeing a partial network outage in San Francisco in the Parkmerced area due to PG&E power outage in the surrounding area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Resolved 3:47 PM: Thank you for your patience and understanding.We can see that the power outage has cleared from PG&E's reports and all equipment is back online. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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