2/28 5:46 PM: Due to a PG&E power outage in the area, our equipment is currently on battery backup. Customers in the area may experience no internet. Our team is currently on the way to add battery backup to keep service up.
2/28 6:56 PM: Power Outage at Watergate Apartments. Customers in this area may experience no connection due to the power outage.
2/28 7:23 PM: PG&E has restored power to 6363 Christie Ave. However, we are still seeing a small number of customers offline. Our team is investigating the issue and working to restore service.
2/28 7:44 PM: PG&E has restored power to Watergate. If you are still experiencing connection issues, please reboot your primary equipment.
2/28 8:32 PM: We have dispatched a technician to check our network equipment at 6363 Christie Ave. ETA is 9 PM.
2/28 9:44 PM: Equipment is back online at 6363 Christie Ave. If you are still experiencing connection issues, please reboot your primary equipment.
2/28 10:02 PM: A small amount of customers at Watergate may still be experiencing connection issues. We are investigating this issue and hope to get it resolved tonight.
2/28 10:35 PM: Connection issues at Watergate have been resolved. If you are still experiencing connection issues, please reboot your primary equipment.
3/1 9:30 AM: We are seeing a select number of customers still offline at 6363 Christie. Our team is investigating the issue and working to restore service.
3/1 10:37 AM: We have dispatched a technician to make additional repairs to our network equipment at 6363 Christie Ave.
3/1 11:50 AM: All network issues have been resolved. If you are still experiencing connection issues, please reboot your primary equipment.
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