Wednesday 2/26/25 1:38 PM - Network Outage in Emeryville (City Limits) RESOLVED

2/25 4:38 PM: We are currently seeing a partial network outage in the City Limits area of Emeryville.  Customers in the area may experience no internet connection.  Our team is currently investigating and we will provide updates as more information becomes available.

Resolved 2/25 5:18 PM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484

2/26/25

Update 7:45 AM: We're investigating recurring connectivity issues in Emeryville.
We are aware that the network issue previously marked as resolved has returned, affecting some customers in the City Limits area. Our team is actively investigating and working on a long-term solution.

Update 2:00 PM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.