My WiFi is slow. What can I do?

You should first run a wired speed test to make sure the problem is not with your internet connection. Follow the steps in our helpful troubleshooting video.

If you live in a multi-unit complex, your wired speed should be near or above 300Mbps download and 100Mbps upload. For single family homes and townhomes, your wired speed should be at least 100Mbps download and 50Mbps upload.

If the wired speed falls within these parameters, then the issue is with your router or with the specific device connecting to the router. In that case, check factors such as:

• Do you have an older router without Gigabit Ethernet or without 802.11ac support? Consider upgrading your router.
• Does the device connecting to the router support 802.11ac? Older devices may be speed-limited.
• Are any Ethernet jumper cables in good condition? You want to only use cables rated as Cat5e or higher.  
• Is your device too far from the router? WiFi speeds are maximized within a few feet of the router.
• Are there devices in your home that use peer-to-peer WiFi or WiFi Direct? (For example, Apple TV may use this protocol for AirPlay; some Roku devices use it to connect to remote control units.) Disable peer-to-peer WiFi. 

If your wired speed is lower than it should be, you should:

Turn it off and on again. No, really. This is called power-cycling. Try power-cycling the PoE injector (if you have one) and your router. To power cycle the PoE

• Locate the small white powering box that your Ethernet cable is plugged into (this is the PoE injector). It should be plugged into a power outlet.
• Unplug the PoE from power
• Count to 10
• Plug it back into the wall

This will power cycle the antenna/radio that is installed on your roof.

Then power cycle your router.

• Unplug your router from power
• Count to 10
• Plug it back into the wall

Perform another wired speed test to see if the speed has improved.