8:00 AM: We are currently seeing a partial network issue in the Emeryville area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 9:07 AM: Our engineering team is sending a technician into the field for repairs.
Update 1:21 PM: Our engineers and field technicians are still actively working towards a resolution.
Update 2:26 PM: Our engineers and field technicians are still actively working towards a resolution.
Update 3:30 PM: We are informed of a PG&E outage affecting the internet connection in the area. The estimated restoration time is 8 PM, tonight, after which internet service should resume. Thank you for your patience.
Resolved 8:00 PM Thank you for your patience and understanding. Our engineering team is seeing normal traffic levels in the area. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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