9:06 PM: We are currently seeing a partial network issue in the Milpitas area. Customers in the area may experience slow internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
10:50 PM: Our team will be dispatched in the early morning to help resolve this issue.
10/16/24
10:30 AM: UPDATE* Our technicians found an issue with the network equipment and will be performing additional network maintenance to resolve the issue. We do apologize for the delay and hope to have services restored shortly.
Resolved 12:48 PM: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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