6:55 PM: We are currently seeing a partial network outage in the San Francisco area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
7:20 PM: We are currently dispatching a technician to the problem area.
8:00 PM: Our technician is still en route to the problem area
8:10 PM: Our technician is on-site and currently working on repairs
9:00 PM : We are still on-site for repairs - our team will update once the issue has been resolved
10:00 PM: Our apologies for the extended nature of this outage. Our technician has confirmed that there is a power-related issue in the community/building that is affecting our equipment. We are working with your building maintenance staff to restore power and services. We appreciate your patience in this matter.
10:30 PM: Unfortunately, at this time our equipment cannot be restored until power has been restored in your building. Maintenance has informed us they are working on restoring power. We will update you once we see that power has been restored.
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