4:30 PM: We are currently seeing a partial network outage in the Parkmerced Community in the San Francisco area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 4:37 PM: Our engineering team has dispatched a technician to address the issue. We estimate that service will be restored by 7 pm.
Resolved 6:37 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Update 7:57 PM: The issue has resurfaced, and we’re dispatching a technician to investigate and make repairs.
Restored 9:32 PM: The connection has been restored, but we are continuing to investigate to identify the root cause of the issue.
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