9:15 PM: We are currently seeing a partial network outage in the San Francisco area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 9:57 PM: We’ve identified a potential equipment issue and will schedule a technician to visit the affected site first thing tomorrow morning. We aim to resolve the problem by 9 AM and apologize for any inconvenience this may cause.
Update 8:45 AM: Our engineering team’s repairs did not fully resolve the issue. We continue to actively work towards a resolution.
Resolved 9:55 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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