7:00 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience intermittent or no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
7:47 AM: We will be scheduling maintenance in the affected area between 9 am and 12 pm to make repairs.
12:06 PM: Our engineers and field technicians are still actively working towards a resolution. Our estimated resolution time is now 3:00 pm.
Resolved 2:01 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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