7:00 AM: We are seeing a network issue in Millbrae that began last night. Customers in the area may experience slow speeds or no connectivity. Our team is investigating and will provide updates as more information becomes available.
8:45 AM: Our team is still investigating the issue affecting customers in Millbrae
10:00 AM: Our team is still diligently investigating and working to resolve the issue affecting the Millbrae area
10:10 AM: Our team will be performing emergency maintenance at 10:20 AM for this issue.
10:50 AM: Our team has completed the emergency maintenance but we are still observing issues in the area. We are investigating further.
3:00 PM: We will be performing a second emergency maintenance between 3 PM and 4 PM to address the issues. Customers may see a downtime between 15-20 minutes.
3:50 PM: The second emergency maintenance has been completed, however, we are still observing issues. Our team is still diligently investigating and working on the issue, and we will continue to provide updates as we go along.
5:00 PM: We wanted to update our customers that our technician is still on-site working directly with our engineers for the proper repairs. Again, we are very sorry for the delay and hope to have the issues resolved soon.
Resolved 6:15 PM: Thank you for your patience and understanding. Our team has completed the emergency maintenance and resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
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