9:30 AM: A network outage has occurred in the Milpitas area. Our network operations team is investigating the issue.
9:45 AM: A technician has been sent out to make repairs. The estimated time of arrival is 10:10 AM.
10:15 AM: Our technician is on-site and will be working on repairs.
10:40 AM: Further repairs are needed which will cause further downtime expected to be 10 to 15 minutes.
11:25 AM: Configuration of the new equipment is taking longer than expected. Equipment replacement will occur at 12 PM today with an expected downtime of 3 to 5 minutes.
12:15 PM: Repairs have been completed and services should now be restored. If you are having any further trouble connecting to the internet please restart your primary equipment.
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