10:26 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience intermittent connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:40 AM: Our engineers and field technicians will be performing emergency network maintenance at 12 PM to address this issue. The connection will be down for 5 to 10 minutes.
Resolved 12:20 PM Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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