9:00 PM: We are currently seeing a partial network outage in the San Francisco Area that affects certain areas of the Park Merced community. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
10:00 PM: Our team will be dispatching a technician first thing in the morning for repairs in the area.
5/2/24
7:00 AM: Our engineering department has dispatched a technician for the proper repairs.
Resolved 8:52 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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