08:15 PM: We are currently seeing a partial network outage in the Santa Clara area. Customers in the area may experience no connection issues. Our team is currently investigating and we will provide updates as more information becomes available.
10:24 PM Update: Our engineers are still actively working towards a resolution.
10:55 PM Update: We are still seeing some customers experiencing issues getting connected, and our engineering team is still investigating.
Resolved 11:25 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems connecting to the internet, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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